Frequently Asked Questions
HD Walls is a custom digital wallcovering and mural brand offering concept, design, and production for commercial and residential wall applications, with customizable scale, color, material, and more.
HD Walls offers a variety of different wallcoverings, including Type II commercial and residential wallcovering, sustainable wallcovering options, exclusive specialty materials, and a wide variety of printable substrates.
Customers usually start with a carefully curated HD Walls design, but can have the HD Walls Design Studio create something custom, from scratch, based on your provided inspiration (minimums apply).
Yes. HD Walls offers fully customizable murals and repeating wallcovering patterns. Projects can easily be customized in scale, color, material, ink.
Yes. Our wallcovering materials are made in-house in NJ, USA, which supports ease of customization and tight project control.
Yes. HD Walls positions itself around sustainable wallcovering and publishes specs/resources for both vinyl and PVC-free wallcovering. See sustainable options and info from the home menu.
The right material depends on the application, durability requirements, visual goals, and maintenance needs of the space. Our team can help recommend the best option based on your project, performance needs, and design intent.
Yes. HD Walls offers exclusive media and effects such as Silver Rush, Gold/Silver Spectre, pearlized grasscloths, along with other featured exclusive materials. See our materials in the customs section.
Yes. HD Walls has an in-house design team that can assist with graphics, pattern creation, color, and layout.
The contact form specifically asks for project details and says to include square footage if possible, along with company, email, and location.
You can explore completed projects and installations in our Our Work and Installs sections, and browse additional inspiration in our About Us flipbook
Yes. HD Walls provides architect specs, product specs, care and maintenance documents, warranty information, installation instructions, and material submittals. See ‘specs’ on our home page.
Yes. HD Walls publishes installation instructions in its specs/resources area.
HD Walls provides care and maintenance resources, including general care guidance.
Yes. HD Walls lists warranty information in its specs/resources section.
Yes. Our website includes an Upload Files function.
Yes. The HD Walls site includes an Approvals resource in the Customs section.
HD Walls includes a Find Your Rep resource on the site or reach us at Sales@hdwalls.com
HD Walls is well suited for designers, architects, brand environments, hospitality, commercial interiors, and customers needing custom wall murals or durable decorative wallcovering. Anyone interested in elevating their interior spaces!
HD Walls products are made to order and cannot be returned. If there is an issue with your order, please contact our team so we can review the situation and help determine the best resolution.
Typical production timelines are 10 business days, though timing may vary by project scope, material, and shipping destination Our team will provide an estimated production and shipping schedule as part of the order process.
International shipping may be available depending on the product, order size, and destination. Please contact our team to discuss your project and available shipping options.
cTracking information will be provided once your order has shipped, when available. If you need an update at any stage, our team is happy to assist.
Payment options and account terms may vary depending on the order type and customer account status. Please contact our team for current payment information.
Because HD Walls orders are custom produced, changes or cancellations may only be possible before final approval and production. If you need to make an adjustment, please contact us as soon as possible.
HD Walls products are created for interior installations and are not packaged as retail gift items, so gift wrapping is not offered.
Yes - Please contact our team to discuss pricing for trade professionals, larger projects, or volume-based opportunities.
Yes. Our wallcoverings can be produced to suit the specific dimensions of each project based on your wall measurements, layout, and design requirements.
HD Walls does not operate as a traditional retail storefront. Please contact us directly to discuss your project, request samples, or connect with a representative.
You can contact our team through our website, by phone, or through your sales representative. We are here to help with product questions, project support, and order-related inquiries.
HD Walls products are custom made, exchanges are not available. If there is a problem with your order, please contact us and we will work with you on the appropriate next steps.
If your order arrives damaged, please contact us promptly and include photos of the packaging and product. Our team will review the issue and help determine the best resolution.
You can stay up to date by visiting our website, following our latest announcements, and reaching out to your representative for information on new materials, product launches, and project inspiration.
Getting started is easy. Send us your project details (link to form), inspiration, dimensions, or artwork, and our team will guide you through the next steps.